H1/GC
& Photo ID Copies are mandatory for submission
EUC Admin.
Chattanooga, TN
6 month’s (extendable)
Job Description:
Skills required : Desktop Support , EUC Admin , Infra Administration and
Maintenance
·
Incident / problem
determination and resolution on a 24x7 basis Incident, Problem, Change and
Configuration management, Service incidents and queries within the agreed
service levels.
- Work on scheduled tasks as part
of Change Management.
- Should be able to handle issues
independently and suggest/ implement services improvements plans.
- Should be able to identify and
highlight scope of automation to lead or Manager
- Works
independently towards providing support for escalated trouble shooting
requirements.
·
Expert on knowledge tools, client management tools and remote
control software to help resolve at least 80% of calls routed to him/her,
without having to dispatch to service partners or desk side support technician.
·
In-depth knowledge of technical skills in hardware, MS Operating
Systems, Network, Remote Connectivity and process knowledge to ensure quality
in desktop support business.
·
Board issue diagnosis of Motherboard and Processor issue,
Install and configure bio-metric devices, Install and configure touch pad
devices, AD
·
Configuration of firewall like opening up ports, setting
exception lists, Advanced configuration/customizing anti-virus software,
configuration/customizing anti-spyware software, Advanced repair installation
to prevent data loss, Modifying registry entries as needed, Remove detected
Virus, Remove detected spyware, Replacing the hardware which has failed
·
Knowledge in troubleshooting hardware and windows operating
system and embedded OS related issues, desktop applications and LAN for
Desktops and L
·
Knowledge in installing, configuring and troubleshooting printer,
plug and play POS, PDA, Kiosk, MFD, IPhone, I pad etc. and related issues.
·
Knowledge in Shrink wrapped products like Microsoft Office, MS
Project, Visio, Adobe suite, Dream weaver, Outlook, Lotus Notes.
·
Knowledge on antivirus client software installations, patch and
hotfix installations and troubleshooting.
Thanks and regards,
Rajesh
Technical Recruiter
+1-703-957-5661 | rajesh@javaji.com | usitrecruiterrajesh@gmail.com | Skype: ponasanapalli.aswinirajesh
Javaji System Solutions Inc
| www.javaji.com | 44330 Premier
Plaza, #130, Ashburn, VA 20147. Fax : 703-880-7454
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